Cancelled flight in EU


 

Cancellation is a situation when an airplane is not operating because of some problems (e.g. bad weather or technical defects).

When your flight is cancelled Regulation EC 261/2004 is taking effect (when starting or landing in European Union and Iceland, Norway and Switzerland – except non-EU airline which is starting outside EU but landing inside EU).

 

cancelled flight

 

I. Your rights when the flight is cancelled:

1. Air carrier should (passenger can choose between 3 options):
a) – offer a reimbursement within 7 days of the full costs of the ticket (at the price it was bought) for all parts of the journey not made, and for parts already made (when the next flight is no longer necessary, for example when you are going to see a football match but you are already late),
– offer a return flight to the point where you start your journey (in case of connecting flight); or
b) change your itinerary to the next possible flight to your final destination; or
c) change your itinerary to your final destination but in the day you want (if there is a place in the airplane).

2. More benefits when your flight is cancelled:
a) Meals and refreshments (adequate to the waiting time); and
b) telephone calls, telex, fax messages or e-mails, free of charge; and
c) When expected time of departure is at least the day after previous departure time:
– Hotel accommodation (when overnight stay become necessary or when additional stay to the stay you planned become necessary),
– Transport between accommodation and airport.

3. Financial compensation:
a) Compensation depends on how far is your flight (measured by the great circle route method in km):
– 250 EUR (in case of flights of 1500 km or less),
– 400 EUR (in case of intra-Community flights of more than 1500 km and all other flights between 1500-3500 km),
– 600 EUR (in case of all other flights than in two points above),

b) If you choose re-routing to your final destination the operating airline can reduce the compensation by 50% when your flight is arriving no later than originally scheduled:
– by 2 hours (in case of flights of 1500 km or less); or
– by 3 hours (in case of intra-Community flights of more than 1500 km and all other flights between 1500-3500 km); or
– by 4 hours (in case of all other flights than in two points above),

c) compensation is paid in cash, electronic bank transfer, bank orders or cheques or in travel vouchers or/and other service (agreement must be signed by the passenger),

d) exceptions:
– you were informed about the cancellation at least 2 weeks before the scheduled time of departure; or
– you were informed about the cancellation between 2 weeks and 7 days before the scheduled time of departure and they offered you re-routing (your new departure time is 2 hours before and your new arrival time is 4 hours after scheduled times), or
– you were informed about cancellation in less than 7 days and they offered your re-routing (your new departure time is 1 hour before and your new arrival time is 2 hours after scheduled times).

 

cancelled flight 2

 

II. When your flight is cancelled they have to inform you about alternative connection.

III. Air carrier can deny paying the compensation when your flight is late because of extraordinary circumstances (beyond airlines ordinary – like bad weather, strike or security reasons).

IV. Air carrier is responsible for proving whether and when passengers has been informed about cancellation.

 

Remember that this regulation is working in EU only. Until now the US does not have any regulations regarding delayed or cancelled flights.

 

Have a pleasant flight!

 




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